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Team training in Calgary

Team training from Business Coaching Calgary is facilitator-led classroom training, customized to align your team with your vision. Modules cover customer service, communication and behavioural styles, leadership and sales, from 2 to 15 classroom hours each. The Canada-Alberta Job Grant can cover part of the cost of training your employees.

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A facilitator leads a group training session with a business team

What changes for your team?

Your team is unique, so your training should be too. Get to your desired results faster by speeding up the rate of implementation.

  • Improved communication skills
  • Better decision making
  • More independence
  • Increased discipline and accountability
  • Faster implementation of your plans

Your team can be your greatest strength

You have been in business a few years and you have a team of 5 or more. The downside is that you may be making less profit than you did on your own, with twice as many headaches: you never know who will show up on time, or which mistake will cost you in lost time, parts and rework.

It does not have to be that way. We specialize in re-establishing culture and discipline and in working with teams to make them reliable. We help you find, recruit and train great team members, then develop them into pacesetters. Our most successful clients have employees who care as much about the business as the owner does.

Training modules

36 facilitator-led classroom programs. Open a module to see what your team will learn.

Customer service

  • 5 Elements of Customer Service: #4 Learn to Improve, Perception Points 6 hours$2,175 per person

    Perception Points: An Introduction

  • 12 Building Blocks of Customer Service: Creating influential customer service 15 hours$5,437.50 per person

    Trainees will be able to identify, measure, set, change and implement customer service into daily tasks and routines in the work place.

  • 5 Elements of Customer Service: An Introduction 4 hours$1,450 per person

    This is a high level overview of each of the 5 Elements of Customer Service, providing the context for the detailed programs that follow.

  • 12 Building Blocks of Customer Service: An overview 3 hours$1,087.50 per person

    Overview of the 12 Building Blocks of Customer Service

  • 5 Elements of Customer Service: #4 Learn to Improve, the 6 Levels 3 hours$1,087.50 per person

    Defining of The 6 Levels of Customer Service: overview

  • The 6 Levels of Customer Service: awareness 4 hours$1,450 per person

    Create awareness with employees on the various levels of customer service.

  • The 6 Levels of Customer Service: early implementation 6 hours$2,175 per person

    The trainees will learn to define and identify the various levels of customer service, both within and outside their organization.

  • The 6 Levels of Customer Service: benchmarking 3 hours$1,087.50 per person

    Trainees will start to understand what it means to benchmark performance within an organization.

Communication and behavioural styles

  • Behavioural Styles 3 hours$1,087.50 per person

    This program is designed to help trainees learn to adopt DISC & VAK into their daily lives.

  • Emotional Intelligence 1.0 4 hours$1,450 per person

    What is Emotional Intelligence Explore the affect of EI in the work place Impact of Stress and Job Satisfaction Emotions vs: Moods

  • Behavioural Styles 1.0 4 hours$1,450 per person

    Introduction to DISC & VAK Personality profiling what is it Which One are We and What to do About it VAK Modalities of communication and learning

  • Tug of War: Push Me Pull You 4 hours$1,450 per person

    Communication: Teach the fundamentals of communication and communication styles.

  • Who’s The Brain 4 hours$1,450 per person

    Take individuals from hearing: to listening: to doing!

  • All for One and One for All 4 hours$1,450 per person

    Improve communication under pressure.

  • Silent Communication 4 hours$1,450 per person

    We forget how easy it is to tell someone to do a task or what our body language is projecting

  • Think Inside the Box 4 hours$1,450 per person

    Learn to think outside the box and learn to be adaptable.

  • Trust 4 hours$1,450 per person

    Trust creates innovation, collaboration, creative thinking and increases productivity.

  • Habits: Our 3 Brains 3 hours$1,087.50 per person

    This program introduces the topic of Our 3 Brains and how they work to limit or increase our success.

Leadership and personal performance

  • Leadership is the Action 4 hours$1,450 per person

    This program will help individuals to find the leader within, to set a clear vision and to guide their ideas through communication, deliverance and implementation.

  • Leadership Billiards: The Leader Within 4 hours$1,450 per person

    This program is designed to help employees understand and fit into this new world and become comfortable working in this new environment and develop the much needed skills to manage and deal with more change.

  • Leadership: Common Sense 101 4 hours$1,450 per person

    A major part of effective communication is understanding who you are communicating with.

  • Leadership Fundamentals 101 3 hours$1,087.50 per person

    An introduction to leadership introduces the importance of self awareness and the value of time and how it impacts our ability to lead.

  • Leadership Fundamentals 201 3 hours$1,087.50 per person

    Great leaders need to learn and have harmony in their life.

  • Characteristics of Successful People: CofSP: Mindset 3 hours$1,087.50 per person

    Developing a leadership and success Mindset.

  • Characteristics of Successful People: CofSP: Goal Setting 3 hours$1,087.50 per person

    Goal setting … why it matters and the how great goal setting can change the results we are getting in life and in business.

  • Characteristics of Successful People: CofSP: Reflection: Gap Analysis 6 hours$2,175 per person

    Goal setting without review is futile.

  • Characteristics of Successful People: CofSP: Lessons from the Coaching Office 3 hours$1,087.50 per person

    What my clients have taught me about success, results and what not to do.

  • Habits: BE x DO = HAVE 2 hours$725 per person

    The results we have in life are in direct relation to the actions we take and what we think about.

  • 5 Rules of Leadership 101 3 hours$1,087.50 per person

    Rules 1 & 2 of Leadership are introduced in this program, “Innovation & Mastery” and “Vital functions the 80/20 x3 Rule”.

  • 5 Rules of Leadership 201 3 hours$1,087.50 per person

    Rules 3, 4 & 5 of Leadership are covered in this program, Authenticity, Guts and Ethics.

  • 9 Fundamentals of Personal Performance and Leadership 101 3 hours$1,087.50 per person

    This program covers the First 3 Fundamentals of Personal Performance.

  • 9 Fundamentals of Personal Performance and Leadership 102 3 hours$1,087.50 per person

    This program covers the next 3 Fundamentals of Personal Performance: Harmony, Self Talk and Family.

  • 9 Fundamentals of Personal Performance and Leadership 103 $1,087.50 per person

    This program covers the Fundamentals of Personal Performance 7-9.

Sales and team execution

  • The Psychology of Selling 9 hours$3,262.50 per person

    Trainees will understand the psychology of selling, what motivates people.

  • Promoting Team Effectiveness 1.0 4 hours$1,450 per person

    This is an introduction to Team Effectiveness.

  • The Four Actions of Discipline for Execution 1.0 Introduction 4 hours$1,450 per person

    This is an introduction to “The Four Actions of Discipline for Execution”.

Prices are per person, as listed on our training catalogue. Ask us which modules fit your team.

$10,000per employee, per year

The Canada-Alberta Job Grant

The Canada-Alberta Job Grant is an employer-driven program that helps employers invest in training for current and future employees: each employee can receive up to $10,000 a year in third-party training. Our team has helped hundreds of employees apply for and receive over $500,000 in government grants and funding to train their teams.

See the current program on alberta.ca

What teams say after training

  • 25% more work, 60% fewer staff

    “I started doing a daily team meeting and my team and I created a scoreboard which tracks our daily, weekly and monthly productivity and efficiency. It has be so effective that in month three we produced 25% more work, if that wasn’t enough we accomplished those numbers with a 60% reduction in staff.”

    Don FletcherManager, Service Department, New Way Motorsports

  • Communication where there was none

    “Working with Kent over the past 1.5 years communication has improved, more than just improved we have some now where we had little to zero before. We have had more real meaningful staff and managers meetings in the past 12 months than we have had in the previous 12 years.”

    Theresa Gregory3rd generation owner, Tuxedo Source for Sports

  • Everyone pushing in the same direction

    “Kent is really good at asking us the tough questions, makes us look at what we are doing and why we are doing it. We are better learning to hold our staff accountable and at the same time we are being held accountable in different ways.”

    Dave GrossManager, Sales Department, New Way Irrigation

Questions about team training

How long are the team training modules?

Each module is a facilitator-led classroom program of 2 to 15 instructional hours, priced per person. Short modules introduce a topic, such as behavioural styles or the 6 levels of customer service, and longer ones take your team from awareness to implementation, with workflows, job descriptions and benchmarks adjusted by your own employees.

Does the government help pay for team training?

Often, yes. The Canada-Alberta Job Grant is an employer-driven program that helps employers invest in training for current and future employees. Each employee can receive up to $10,000 a year in third-party training. Our team has helped hundreds of employees apply for and receive over $500,000 in grants and funding. Contact us to see if your organization qualifies.

Should I include my business partner, directors or key employees?

We highly recommend it. Anyone who plays a role in key decisions can be involved; how much is up to you and your coach. In some cases key people have their own coaching engagement, and in others they are involved only through communication with the entrepreneur leading the charge.

What is the difference between a consultant and a business coach?

Simply put, consultants do the work for you, and a coach teaches you. If you want to learn to fish for yourself, hire a coach. If you want to hire someone to fish for you, hire a consultant. With a coach, the knowledge stays with you and your team, so you keep using it long after a strategy is in place.

Other programs

A question? Write to us or call (403) 690-8363.

Ready to train your team?

Book a discovery call and we will help you pick the modules that fit your team and your goals.

Book a discovery call

Or call (403) 690-8363

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